General Service Terms & Conditions

MASTER SERVICE AGREEMENT
Baker's Exterior Solutions, LLC | 553 Morris Rd, Sadieville, KY 40370 | (502) 208-7179 | zackbaker10807@gmail.com | bakersexteriorsolutions.com

1. Purpose and Acceptance. This Agreement governs all residential and commercial exterior cleaning services performed by Baker's Exterior Solutions, LLC ("Company") for the requesting customer ("Customer"), including house washing, soft washing, pressure washing, exterior window cleaning, gutter cleaning, concrete/driveway/sidewalk/patio/pool deck cleaning, fence cleaning, and exterior building cleaning. It excludes Christmas light installation and Property Care Club memberships, which are governed by separate agreements. Customer accepts this Agreement by requesting an estimate, approving a quote, scheduling Services, paying a deposit, electronically approving a proposal, permitting work to begin, or accepting completed work.

2. Definitions. "Company" includes its owners, employees, subcontractors, and authorized representatives. "Customer" is the person or entity requesting Services. "Property" is the service location. "Services" means only the work identified on the approved Estimate. "Estimate" is a good-faith proposal based on reasonably visible conditions. "Change Order" is any modification to scope, price, or schedule made after Estimate approval.

3. Scope of Services; Estimates. Company performs only the Services listed in the approved Estimate; unlisted work requires a Change Order under Section 11. Estimates are based on reasonably visible conditions and do not account for hidden defects, excessive buildup, inaccessible areas, oxidation, construction debris, damaged surfaces, or additional square footage discovered once work begins. Company will seek Customer approval before performing or billing for such additional work.

4. Scheduling. Appointment dates and times are estimates only and may change due to weather, equipment failure, illness, emergencies, supplier delays, or other circumstances reasonably beyond Company's control. Company may reschedule without penalty to protect employees, equipment, or Customer's property.

5. Customer Responsibilities; Property Access. Before Services begin, Customer must provide safe, unobstructed access; a working exterior water source and electrical outlet (unless otherwise agreed); unlocked gates and access codes; secured pets and supervised children; protection of fragile personal property; and disclosure of known defects (e.g., leaks, loose siding, unstable railings, electrical hazards). Failure to do so may cause delays, added charges, or rescheduling. If Company cannot reasonably access the Property for a Customer-caused reason, it may reschedule and assess the trip fee under Section 10.

6. Payment Terms. Unless otherwise agreed in writing, payment is due in full the same day Services are completed. Company accepts cash, check, credit card, and ACH transfer. Failure to pay timely is a material breach of this Agreement.

7. Deposits. For projects generally exceeding approximately $3,000 or requiring substantial scheduling or advance material purchases, Company may require a deposit of up to 10% of the estimated price, credited toward the final invoice. Deposits may become non-refundable once labor is reserved or materials, equipment, or permits have been secured. Christmas lighting projects follow separate deposit terms.

8. Late and Returned Payments. Past-due balances accrue interest at the lesser of 1.5% per month (18% annually) or the maximum rate allowed under Kentucky law. Returned checks, declined ACH payments, or chargebacks may incur a fee of up to $35, or the legal maximum, waivable at Company's sole discretion.

9. Cancellation Policy. Appointments cancelled within 24 hours of the scheduled time may incur a cancellation fee of up to $50, assessed at Company's sole discretion. A waiver on one occasion does not obligate Company to waive the fee in the future.

10. Trip Fee. If Company cannot reasonably perform scheduled Services for a Customer-caused reason (e.g., unavailability, no utilities, pets, blocked access), it may assess a $25 trip fee and reschedule the appointment.

11. Additional Work; Change Orders. Work requested beyond the approved Estimate is not included in the original price. Company will provide revised pricing when reasonably practical before performing additional work; approval may be verbal, written, electronic, or by directing Company to proceed. Customer-requested changes after work begins may adjust price, schedule, or staffing, and Company is not responsible for resulting delays.

12. Suspension for Nonpayment. Company may suspend future work, recurring service, warranty consideration, or scheduled return visits for any delinquent balance, without waiving its right to collect amounts owed.

13. Existing Property Conditions. Cleaning cannot repair or prevent deterioration and may reveal pre-existing conditions, including oxidation, chalking, faded finishes, peeling paint, rotten wood, cracked mortar, deteriorated caulking, failed window seals, warped siding, loose gutters, existing leaks, cracked glass, brittle screens, deteriorated roofing, or prior improper repairs, none of which Company is responsible for.

14. Water Intrusion. Customer is responsible for the Property being reasonably weather-tight before service. Company is not responsible for water intrusion caused by failed seals, deteriorated caulking, improperly installed windows or doors, roof or flashing defects, or other pre-existing conditions, and cannot guarantee that hidden defects will not permit intrusion.

15. Window Cleaning Limitations. Exterior window cleaning excludes correction of failed insulated-glass seals, scratches, fabrication debris, hard water staining, mineral deposits, damaged frames or screens, and restoration services, unless stated in writing. Cleaning may reveal previously concealed defects.

16. Pressure/Soft Washing Limitations. Company uses methods it reasonably believes appropriate for each surface. Rust, oil, grease, paint, battery acid, fertilizer stains, efflorescence, oxidation, hard water deposits, tannin stains, and similar contaminants may not be fully removable; complete stain removal is not guaranteed.

17. Oxidation. Cleaning may expose oxidation on vinyl, painted metal, aluminum, or composite finishes. Oxidation removal is a separate restoration service not included unless specifically identified in the approved Estimate.

18. Landscaping Protection. Company takes commercially reasonable precautions, including pre- and post-rinsing, to protect landscaping, but is not responsible for damage from pre-existing disease, drought stress, improper maintenance, hidden root issues, or extraordinary plant sensitivity.

19. Customer Risk Acknowledgment. Customer understands the Services involve water, cleaning solutions, ladders, hoses, pressure equipment, and surface-contact tools, and accepts the inherent risks that cannot be eliminated through reasonable workmanship.

20. Safety; Suspension of Work. Company may immediately suspend or terminate work for unsafe conditions, including severe weather, lightning, excessive wind, unsafe roofs or structures, aggressive animals, electrical hazards, biohazards, threatening conduct, or Customer interference. Customer remains responsible for payment for work and costs incurred before suspension; return visits may be billed separately.

21. Limitation of Liability. Company's total liability for any claim related to the Services is capped at the amount Customer paid for the specific service giving rise to the claim. Company is not liable for indirect, incidental, consequential, exemplary, special, or punitive damages, including lost profits, loss of use, diminished property value, or business interruption, except where prohibited by law.

22. Workmanship Limited Warranty. Company warrants only that Services will be performed in a professional, workmanlike manner consistent with industry practice; this does not guarantee removal of every stain or defect. Customer must report any workmanship issue within 3 calendar days and allow Company a reasonable opportunity to inspect and correct it before hiring another contractor. Company's sole obligation, at its option, is a no-charge return visit -- Customer's exclusive remedy for workmanship claims.

23. Photographs and Marketing. Customer permits Company to photograph and record video of the Property before, during, and after service for training, documentation, advertising, and marketing, without intentionally disclosing identifying information (e.g., house numbers, occupants) where reasonably practical.

24. Insurance. Company represents that it maintains commercially reasonable business insurance as required by law and will provide proof upon reasonable request.

25. Collections. Company may pursue any lawful remedy for nonpayment. To the extent recoverable under applicable law, Customer agrees to pay Company's reasonable collection costs, court costs, and attorney's fees.

26. Right to Refuse/Discontinue Service. Company may refuse, postpone, or discontinue Services for unsafe, unlawful, materially misrepresented, or out-of-capability conditions without breaching this Agreement. Customer remains responsible for payment for work performed and costs incurred beforehand.

27. Independent Contractor. Company performs Services as an independent contractor. This Agreement creates no partnership, joint venture, agency, fiduciary, or employment relationship between the Parties.

28. Force Majeure. Company is not liable for delay or nonperformance caused by events reasonably beyond its control, including severe weather, natural disasters, governmental action, supply shortages, labor disruptions, utility interruptions, equipment failure despite reasonable maintenance, or pandemics.

29. Governing Law; Venue. This Agreement is governed by the laws of the Commonwealth of Kentucky. Unless applicable law requires otherwise, disputes will be brought in a court of competent jurisdiction serving Scott County, Kentucky.

30. Entire Agreement; Severability; Waiver. This Agreement and the approved Estimate constitute the entire agreement between the Parties regarding the Services. Unenforceable provisions do not affect the remainder of the Agreement. A Party's failure to enforce a provision is not a waiver of that provision or any future breach.

31. Assignment. Customer may not assign this Agreement without Company's written consent. Company may assign or subcontract Services while remaining responsible for overall project performance.

32. Survival. Provisions concerning payment, limitation of liability, collections, governing law, photographs, and any other provision that by its nature should survive, remain in effect after Services conclude.

33. Notices. Notices may be delivered personally, by email, text message, or first-class mail to Customer's provided contact information, unless applicable law requires another method.

34. Electronic Acceptance. An electronic signature, online or emailed approval, text authorization, deposit payment, scheduling of Services, or permitting work to begin each constitutes acceptance of this Agreement to the fullest extent permitted by law.

35. Customer Acknowledgment. Customer acknowledges that exterior cleaning improves appearance and cleanliness but does not repair, restore, or replace damaged building components, and confirms understanding of the limitations described in this Agreement.

36. Contact Information. Baker's Exterior Solutions, LLC -- 553 Morris Rd, Sadieville, KY 40370 -- (502) 208-7179 -- zackbaker10807@gmail.com -- bakersexteriorsolutions.com.

37. Signature and Acceptance. If requested for a particular project, Customer's signature below confirms Customer has read, understands, and agrees to this Agreement. For projects approved electronically, Section 34 controls and a handwritten signature is not required.