Straight answers about our services, scheduling and Property Care Club.

Yes. Baker’s Exterior Solutions maintains business insurance appropriate for the exterior-cleaning services we perform. Proof of insurance can be provided when requested.

We primarily serve Georgetown, Lexington, Versailles, Frankfort and Midway, Kentucky. Availability outside those areas depends on the project size and our current route schedule.

Usually not. As long as we have safe access to the work areas, exterior water access when required, and any gates are unlocked, most services can be completed while you are away.

After reviewing your property and requested services, we send a written estimate electronically through our secure client portal. You can review the scope, price and applicable terms before approving anything.

Rain, high winds, freezing temperatures, lightning or other unsafe conditions may require us to reschedule. We will communicate the change and place the job back into the route as soon as reasonably practical.

We use a surface-appropriate soft-wash process for siding rather than relying on excessive pressure. The exact method is adjusted for the material, condition and surrounding property.

Most organic buildup responds very well. Oxidation, rust, artillery fungus, permanent discoloration, failed paint and some specialty stains may require separate treatment or may not be fully removable. We point out visible concerns before work begins whenever possible.

Our standard window-cleaning service is exterior only. This lets us maintain the outside glass without entering the home. Any exception must be specifically included in the written estimate.

Some screens can only be removed from inside. When interior access is required, the customer must remove those screens before the appointment and reinstall them afterward. Screens left in place may prevent us from cleaning the full exterior glass surface.

Pricing uses the approximate number of exterior window units along with pane size, accessibility, height and property layout. Oversized panes, specialty glass or difficult access can affect the final confirmed price.

The quoted scope generally includes removal of accessible debris and a basic flow check where practical. Exact inclusions, disposal and downspout work are listed in your written estimate.

We address accessible blockages included in the estimate, but underground drains, sealed systems, damaged components and inaccessible clogs may require a plumber, roofer or separate repair service.

The website shows a rough estimate based mainly on approximate window count. Your final monthly price is confirmed after we review window size, accessibility, home layout, property condition and the selected plan.

Yes. The Club is built around an initial 12-month service agreement with recurring monthly billing. Your signed service agreement controls the exact services, price and cancellation terms for your property.

There is an early-cancellation process. The required notice, early-cancellation charge and any settlement for services or benefits already received will be stated clearly in the agreement you approve through our secure client portal.

Yes. We may suspend or end service for nonpayment, unsafe conditions, denied access, abusive or threatening conduct, major property or scope changes, repeated scheduling interference, or circumstances that make continued service unreasonable.

Unless your signed agreement specifically says otherwise, Club benefits apply only during the active agreement period and do not convert to cash. The signed service agreement provides the final rules for credits, visits and expiration. Annual service credits may be applied only to eligible Baker's Exterior Solutions services during the active membership year. They have no cash value, are non-transferable, expire if unused, and cannot be combined with another discount unless Baker's approves it in writing.

The exact package is customized by property. Design, products, installation, maintenance, takedown and storage details are confirmed in the written estimate before approval.

Service and maintenance coverage depends on the approved Christmas-light package. Report an issue promptly and we will handle it according to the terms included in your estimate.

Payment instructions are provided through our secure client portal. Available methods, deposits, recurring card-on-file billing and due dates are shown on the approved quote, invoice or service agreement.